Same thing happened, and on all the wall phone points. • Scroll to the HDMI port you connected the cable to. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. But I have no Virgin Media Wall socket in my house. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Re: Wall socket. 3. You dont need a new router just for the test the Computer will connect directly. Entertain me; Broadband Deals. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Volt. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Account - Mobile. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. 5. Reply. Options. Kenneth. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Turn on your TV and get connected. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. many thanks. on 15-02-2022 10:03. Getting Connected with Virgin Media is easy when you have a wall socket. Call the pre-installation and delivery team on 0800 052 1734. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Options. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Or if the other end of the white cable is in a more useful. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Click & Collect. Some older sockets may have NTL or Telewest written on them. These are the parts I could find, they were screwed into the end on the coaxial cable. Vonage 2nd line. No Virgin Media Wall Socket on 13-04-2022 14:47. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Hi! New to the UK and just moved into our first home here. Options. Hi Graham. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Everything is converted to specialised triple screened coaxial cable. Next, connect the power cable with the blue tab. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). The metal box in photo 3 looks like a likely contender. Second, you'll likely need a manned installation for your VM services. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. . Virgin Media. 1 ACCEPTED SOLUTION. I don't work for Virgin Media. Virgin supplies Broadband using DOCSIS technology. 1. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Once connected it directly to a hub, a little bit loose, but then interne. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. 15 March 2021 at 12:49PM. This seems to be the only way that i can speak to someone about the issue. Up to speed. Stream from Virgin Media. However, I do not have any of the specified wall sockets available. Get the Hub ready by connecting the wires. Networking and WiFi. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Explain what needs to be done and book an engineer visit. . on 17-12-2022 10:39. Preparing for Landline changeover to fibre. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Vicky. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Thanks for posting, welcome to both Virgin Media and the Community. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Occasionally only a very short stub of wire is left behind often hidden within. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. There are two outputs from here (the two connectors that are close together on the white box). Hi, Iv just received my new broadband. Back a step. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. . Browse Virgin Media Virgin Media Community. My VM Router is is my office adjacent to hall. Please help. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. I need a wall socket on 02-08-2022 17:40. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. on 27-01-2023 17:22. As pictured, we have a BT openreach outlet, and then there are 7 of these multimedia outlets around the flat. . Mobile Your Account. However, I do not have any of the specified wall sockets available. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Hi, Same problem here. Tudor. kkd1. Browse Virgin Media Virgin Media Community. But I have no Virgin Media Wall socket in my - 5405516. These are the parts I could find, they were screwed into the end on the coaxial cable. We're here to help. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cables won’t attach to the wall socket which looks mangled. Please help. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. on 14-09-2022 12:00. Tried looking but can't see a way to book an engineer for this? Thanks. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All forum topics; Previous topic; Next. I was never asked if I had a wall box. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 168. Hi mariz2198, thanks for posting and welcome to our community. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Dave. Just. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Get the Hub ready by connecting the wires. Stream from Virgin Media. Failing this. 12-10-2022 18:51 - edited 12-10-2022 18:59. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections Saturday Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Go back to normal router mode as soon as the test is done. Networking and WiFi. A photo would be helpful if possible. . I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. QuickStart, set up and connections. - 5250024Re: No Wall Socket for Quickstart. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. The socket you need will be marked with the Virgin Media logo. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Mobile Your Account. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Re: My Flat doesn’t have wall socket. 33. See where this Helpful. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 0 Kudos. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . 68K; 134; 249; Matthew_ML. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I was told when purchasing the broadband package that fi. We have the quickstart pack but sadly cannot get broadband set up and working. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Back a step. If there’s already a cable plugged into your Virgin. TV. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Plug into the wall socket. There may be a coax cable lurking behind those two blanking plates. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The new cables from your Quick Start kit will be push fit. Push the white cable (from the old Hub) into the back of the new Hub. Plug the cables into the Hub. YNAB enthusiast and extreme coupon-er. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Hi, Having difficulty installing our new broadband. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Options. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. There must have been a previous installation or you would not have been offered a self install. Mark as New; Bookmark this message;. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Plug the cables into the Hub. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Subscribe to RSS Feed;. . Don’t plug the power cable into a wall socket just yet. Solved: My broadband just arrived today. Very Insightful Person. We're here to help. No Virgin media wall socket JakeDobinson. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. A network adapter – you’ll need this for every computer you want to connect. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. . Should’ve checked this before I ordered. Just joined. 6. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Email. Kit arrived today…no wall box so unable to install. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. . • Connect the power supply to the back of the new box, then switch on at the wall. The other is marked TV, & this is used for TV & Broadband. on 23-10-2022 13:36. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Virgin Media; My Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Been trying to call VM to book an engineer to vi. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Subscribe to this message's RSS feed. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. 3 weeks ago. The isolator has a terminator cap (marked below) fitted to the open end. AnthonyRaw1986. I wanted. 0 Kudos. Only there is ethernet port which is also not completely fitting. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The box and cables may have been removed by the previous occupiers. Hello, my isolator cable does not fit into the virgin media wall socket. If so you would need a maned install. Sign in . )In this video, I am showing the sta. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. 29-12-2022 20:58 - edited 29-12-2022 21:00. @Briannahsarah wrote: Here is a photo. I have tried to contact vm but I don’t have a landline number so they w. . log into hub3 - 192. We have the quickstart pack but sadly cannot get broadband set up and working. See where this Helpful Answer was posted. Volt. on 07-09-2022 19:28. Some of the cables hanging out the wall were cut off after the house improvements. Apply a gentle force to begin with, turning anti-clockwise. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. QuickStart, set up and connections. You need a Virgin Media wall socket to connect to their broadband services. Need Virgin Wall Socket - require "written confirmation" of what it entails on 23-08-2022 14:22. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. All the wall sockets I can see are for BT. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The existing cables will be screw-on (11 mm spanner or pliers required). Thank you. Virgin Media Wall Socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. on 20-08-2022 22:47. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Can you help? Many Thanks. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. I have signed up as a new user for Virgin Fibre. Tried the virtual assistant but it didn’t prove helpful. The top “capped” one is marked FM & has been disused since cable went digital. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Discounts, coupons and cashback: 2019 = £1,443. VM BB TV Landline. The wall box may be branded with the logos of an old cable TV company (not VM). Old Virgin Media box and poor signal. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Home Phone. Broadband only; Fibre broadband; Switch broadband; Gigabit. Can anyone help please? Need broadband asap!Mobile Your Account. Virgin Media Community. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. . . Manage Your Account. VM BB TV Landline. Tudor. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. I don't have a virgin media wall socket and this is stressing me out. Virgin Media uses a unique cable network that requires a specific type of. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 [or 192. Turn on your TV and get connected. Please help - 5208212. I cannot find a Virgin wall socket within my flat. Occasionally only a very short stub of wire is left behind often hidden. Discover how Virgin Media services are installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to solution. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. nor can I find a external brown box. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Re: My house wall socket that cannot fit to VM hub. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Damaged Wall socket. Re: No virgin media wall socket. The admin page for the hub says Telephony (disabled)Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayRe: Wall socket connection. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 0 Kudos ShareNo virgin media wall socket. on 31-12-2021 10:47. The cables won’t attach to the wall socket which looks mangled. When I proceeded to set up my Hub 3 I quickly realised that. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. When you place your order, we'll let you know. (I did this video to help/guide new engineer as I did not find any for my self when I started. Ordered VM broadband and was recommended by the website to select the self quick install option. Plug the cables into the hub. Virgin media wall socket for broadband is not what js shown on the installation guide. 132Mb average speed. Next, connect the power cable with the blue tab. 12-10-2022 18:51 - edited 12-10-2022 18:59. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. But I have no Virgin Media Wall socket in my house. The cable could be hidden within, or behind, furniture. There should be a wall mounted box somewhere inside that has an F socket on it. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I've also got an old NTL phone socket so. 3 weeks ago. on 23-10-2022 13:36. Save £105. But I have no Virgin Media Wall socket - 4942192 - 2. TV, FM and DAB combinations available. When you place your order, we'll let you know. Virgin Media; My Virgin Media. Speed. Subscribe to RSS Feed;. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. We would like to show you a description here but the site won’t allow us. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. on 14-09-2022 12:00. Tudor. All. Some new sockets may look like one of the below. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 4. The other is marked TV, & this is used for TV & Broadband. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. 1. No Virgin Media Wall Socket on 13-04-2022 14:47. However the wall. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. What confuses some people is the push-on connector provided. Virgin Media Wall Socket. Wish this was made clearer when. Mobile Your Account. • Using your TV remote push the Input, AV or Source button. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Re: Wall socket. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Chatter and natter. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. We have a virgin media wall socket with an - 4353656 - 2. Push the red label end of the white cable, into the wall socket. on 12-01-2023 10:45. 24 Inc Vat. Account - Mobile. Cable broadband connects your home to a fibre cabinet in your area. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Trace any cables coming out of it and check the ends of them. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here.